SKYE Bank Plc has begun instant card issuance service to both new and existing customers for improved customer experience in its branches. This service is currently available in selected branches, but is being gradually deployed to all branches of the bank.
Instant Card Issuance is a process of personalization and issuance of debit cards to customers immediately upon request, at any branch of Skye Bank. It delivers speed, convenience and value to customers and aligns with customers’ lifestyle.
Head of Technology and Service Delivery Channels at Skye Bank, Markie Idowu, indicated that henceforth, all branches of Skye Bank will prime debit cards instantly on new accounts and when cards are reported lost, stolen or damaged; customers can expect instant replacements.
“Instant Card Issuance will improve our customers’ banking experience by eradicating logistics problems that have resulted in delays in debit card delivery. Instant card issuance is seamless, so customers can walk into any Skye Bank branch, request for a debit card and collect it instantly,” she said.
On the bank’s recent strides, the Head, E-Channels at Skye Bank, Akinwale Ojo, said the company has significantly improved its uptime and responsiveness through a series of initiatives that have significantly increased the efficiency of its automatic teller machines.
“We have entered into strategic alliances with leading card providers to improve card use and promote e-commerce for the economic development of Nigeria. Our cards have been restructured, segmented and streamlined for optimum performance,” he noted.
